Refund policy
Return and Refund Policy
Thank you for shopping with Noir Pétale Beauty. We want your shopping experience to feel clear, safe, and reliable. If you need to request a return or report an issue with your order, please review our policy below.
Return Period
You may request a return within 30 days after your order has been delivered.
To qualify for a return, the item must be unused, unopened, and in its original condition. The product should be returned with its original packaging when applicable, and you must provide your order number or proof of purchase.
For hygiene and safety reasons, beauty, skincare, or personal care products that have been opened, used, tested, or tampered with may not be accepted for return.
Items Not Eligible for Return
The following items are not eligible for return:
1. Opened or used beauty products
2. Final sale or clearance items
3. Gift cards
4. Personalized or custom-made products
5. Items damaged after delivery due to misuse or improper handling
6. Returns sent back without approval from our support team
How to Request a Return
Before sending any product back, please contact our support team and include your order number, the item you would like to return, and the reason for your request.
If the item arrived damaged, defective, or incorrect, please include clear photos of the product and packaging.
After your request is reviewed, we will provide return instructions if your return is approved.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or incorrect item.
We recommend using a trackable shipping method. Noir Pétale Beauty is not responsible for return packages that are lost, delayed, or damaged while being shipped back.
Approved returns may be sent to:
Noir Pétale Beauty
1308 Sydney Dr
Rapid City, SD 57701
United States
Damaged, Defective, or Incorrect Orders
Please inspect your order soon after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
We may request photos of the product, packaging, or shipping label so we can review the issue and provide a suitable solution.
Refunds
Once your approved return is received and inspected, we will notify you about your refund status.
If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is caused by a mistake from Noir Pétale Beauty.
Exchanges and Cancellations
We do not guarantee direct exchanges. If you would like a different item, please return the eligible product first and place a new order after your return is approved.
Orders may only be canceled before they are processed or shipped. Once an order has shipped, it must follow our standard return process.
Contact Us
For questions about returns, refunds, or order issues, please contact us:
Noir Pétale Beauty
1308 Sydney Dr, Rapid City, SD 57701, United States
Email: contact@noirpetale.online
Phone: +1 607-710-3589